Terms and Conditions

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TERMS AND CONDITIONS FOR SELF LEGAL

AGREEMENT BETWEEN YOU AND SELF LEGAL

Welcome to www.selflegal.co.uk("Website"), operated by Self Legal ("we," "us," or "our"). By accessing or using our Website, you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these Terms, you may not access the Website or use our services.

These Terms are an agreement ("Agreement") between you and Self Legal and cover your use of the information, software, products, and services made available through to www.selflegal.co.uk (the "Website"). By using the Website, you agree to be bound by these Terms, as well as our Privacy Policy.

This Agreement governs any use of the Website as a guest, fee-paying member, or otherwise.

USER RESPONSIBILITIES

You are responsible for making all arrangements necessary for you to have access to the Website and for ensuring any contact details you provide us with are correct and up to date. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.

CONDITIONAL OFFER AND ACCEPTANCE

The Website is offered to you conditional upon your acceptance of these Terms and any notices contained in these Terms and the Website itself. Please read these Terms carefully before you start using the Website. By using the Website, you agree to these Terms.

AGE RESTRICTION

You must be the legal age of majority in your country of residence in order to use the Website. In no event is use of the Website permitted by those under the age of 18.

DEFINITIONS

1. "Client" or "User" refers to any individual or entity accessing or using the Website and its services.
2. "Content" means all information, text, graphics, images, and other materials uploaded, downloaded, or appearing on the Website.
3. "Services" refers to the legal services, tutorials, templates, and other offerings provided through the Website.

LEGAL INFORMATION DISCLAIMER

Thank you for visiting Self Legal at www.selflegal.co.uk. It's important to understand the following:

Self Legal provides a platform for legal information and self-help. The information and documents we provide ("Legal Information") are intended for your personal use and educational purposes only. They do not constitute legal guidance from qualified lawyers and should not be relied upon as such. We cannot guarantee that Legal Information is correct, current, or suitable for every situation.

Our documents are customisable templates designed to serve as starting points for the preparation of legal documents. They are not substitutes for personalised legal guidance tailored to your specific circumstances. Therefore, if you require legal guidance for your particular issue, we recommend consulting a qualified lawyer.

Please note that Self Legal is not a regulated law firm. Consequently, communications between you and Self Legal may not be protected as privileged communications under legal professional privilege. This means that certain confidential, legal communications may be subject to disclosure to third parties, including courts, tribunals, regulatory bodies, and enforcement agencies.

Using our website does not establish a lawyer-client relationship between you and Self Legal, or between you and any Self Legal’s employee or representative. Unless otherwise stated, you are responsible for representing yourself in any legal matter you pursue through our website.

Our directory of lawyers is provided for informational purposes only and does not constitute an endorsement or recommendation by Self Legal. We do not warrant the qualifications or competency of any lawyer listed in our directory.

DISCLAIMERS

When using our services at Self Legal, please note the following:

Simple Answers and Initial Consultations: Simple Answers and Initial Consultations provided through our platform do not constitute legal guidance Except as part of a formal Engagement, no duty of care will be established (either in tort or in contract) between you and the Lawyer we connect you with.

Right to Reject Questions: We reserve the right to reject questions you ask without providing a reason. Typically, reasons for rejection include:

1. We do not handle that type of legal work.
2. Currently, no available Lawyer specialises in that area.
3. Inability or unwillingness to pay for the required work.
4. Resource constraints or time limitations prevent us from undertaking the work.
5. Ethical, regulatory, or legal considerations, such as suspicions of money laundering, conflicts of interest, or insurance issues.
6. The complexity or difficulty of the case exceeds our current capabilities or expertise.

SERVICES PROVIDED

Self Legal offers a range of services designed to help you create your own legal documents and provide general information. Our services include:

1. Generic Templates: Access to a library of pre-drafted legal document templates. These are for general use and are not tailored to your specific circumstances.
2. Bespoke Templates: We can create customised templates designed to meet your specific needs. This service may involve a consultation call to gather the necessary information.
3. Educational Information: We provide legal information and tutorials for educational purposes only. This content is not a substitute for professional legal advice.

All services are provided for a fixed, one-time fee.

Payment Terms

1. All service bookings must be made in advance through our designated booking platform.
2. Payment for the selected service must be made at the time of booking.
3. Services are provided on a one-off payment plan basis.

Limitations and Disclaimers

1. Whilst we strive to provide accurate and helpful advice, the final decision on any action rests with the customer.
2. We do not guarantee prevention of financial loss, but we aim to minimise potential risks through our services.

Customer Obligations

1. Customers must provide accurate and complete information during the consultation.
2. Customers must adhere to the scheduled time for the audio/video call to ensure the service can be provided efficiently.
3. CANCELLATION POLICY
4. Cooling-Off Period and Cancellation Rights: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), if you are a consumer (not acting in a business capacity), you have the right to cancel your agreement with Self Legal within 14 calendar days from the date of entering into the contract (the "Cooling-Off Period"). During this Cooling-Off Period, you can cancel the agreement without incurring any liability for fees. For cancellation, you have to complete the cancellation form 

To exercise your right to cancel during the Cooling-Off Period, you must notify us in writing via email at support@selflegal.co.uk. You may use the cancellation form provided on the Website or send us a clear written statement of your decision to cancel. Upon cancellation within the Cooling-Off Period, we will refund all payments received from you, including any standard delivery charges, within 14 days from the date we receive your notice of cancellation.

1. Starting Work during the Cooling-Off Period: If you request us to begin work before the end of the Cooling-Off Period, you will lose your right to cancel without liability for our fees. If you cancel within the Cooling-Off Period after instructing us to start work, you may be required to pay for the services provided up to the point of cancellation.
2. Cancellation after the Cooling-Off Period: If you cancel your purchase after the Cooling-Off Period but before the end of the agreed service period, you will not be entitled to a refund. Once the Cooling-Off Period has expired, all payments made are non-refundable, and no partial refunds will be issued for cancellations made after this period.

REFUND POLICY

1. Refunds within the Cooling-Off Period: If you cancel within the Cooling-Off Period, you will receive a full refund of all payments made, excluding any charges for work already carried out if you have requested us to start work during this time. All refunds shall be processed to the same payment method used by you to make the payment. 
2. No Refunds after the Cooling-Off Period: No refunds will be issued under the following circumstances:
3. Cancellation after the Cooling-Off Period.
4. Fees for documents requested and received during the service period.
5. Fees for the use of any additional services provided during the service period.

Refund requests must be submitted in accordance with the terms outlined above. For assistance or to request a refund, please contact us at support@selflegal.co.uk.

PROVISION OF EXTERNAL LEGAL ADVICE

Within the scope of these Terms and Conditions, we wish to inform you that if you require legal advice, you may contact us directly. We can facilitate arrangements for legal advice outside of Self Legal by either instructing our consultant solicitors or providing a referral if the matter falls outside of our expertise.

Please note that any choice to proceed with legal advice from our consultant solicitors or a referred third party will be at your discretion and responsibility. Self Legal shall not be liable for any decisions made or actions taken by you based on the advice received from these external sources. It is your responsibility to ensure that the legal services provided by our consultant solicitors or any referred third party meet your specific needs and requirements.

Should we refer your matter to one of our trusted partner law firms, we want to be transparent about our business practices and inform you that Self Legal may receive a commission or referral fee from the law firm for the referral.

This referral does not increase the cost of the services provided to you by the law firm, nor does it affect our commitment to acting in your best interests at all times. Our decision to refer your matter to a particular law firm is based solely on our professional judgment regarding the firm's ability to competently address your legal needs and is not influenced by the existence of a commission or referral arrangement.

We ensure that all referrals are made with your consent and in accordance with our regulatory obligations, prioritising your best interests and the quality of legal representation you receive. By agreeing to our terms and conditions, you acknowledge and consent to the possibility that we may receive a commission or referral fee in the event we refer your matter to an external law firm.

Should you have any questions or require further clarification regarding this practice, please do not hesitate to contact us.

FAILURE TO PROVIDE PAYMENTS

If you fail to provide the full payment for a one-time purchase, the following terms will apply:

Cancellation Due to Non-Payment:

If the required payment is not received by the due date, Self Legal will consider this non-payment as notice of cancellation of the purchase. As a result, we reserve the right to cancel your order and terminate any associated services immediately.

Access to Services:

If we are unable to process the payment for your one-time purchase, access to the purchased services will be suspended until the payment issue is resolved. Please note that no services will be provided, and your order will be considered invalid if payment is not completed. 

USER ACCOUNT

To access specific features of the Self Legal website, you may need to create a user account. By creating an account, you agree to the following terms and conditions:

Account Security:

• You are responsible for maintaining the confidentiality of your account and password. You agree not to disclose your password to any third party.
• You acknowledge that you are solely responsible for all activities that occur under your account, whether authorised by you or not.
• Self Legal shall not be liable for any loss or damage arising from your failure to maintain the security of your account and password.

Unauthorised Use:

• If you suspect or become aware of any unauthorised use of your account or any breach of security, you must notify Self Legal immediately at support@selflegal.co.uk. 
• Self Legal reserves the right to suspend or terminate your account and access to the website if we believe that your account security has been compromised or if fraudulent activity is suspected.

Account Information Accuracy:

• You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated at all times.
• Self Legal reserves the right to verify the accuracy of the information provided and to refuse registration or suspend your account if inaccurate or incomplete information is detected.

Account Termination:

• You have the right to terminate your account at any time by following the instructions provided on the Self Legal website.
• Self Legal reserves the right to terminate or suspend your account at our discretion, without prior notice, if we believe that you have violated these Terms of Service or engaged in any conduct that may harm Self Legal or its users.

Data Protection:

• Self Legal will handle your personal information in accordance with our Privacy Policy. By creating an account, you consent to the collection, use, and storage of your information as described in the Privacy Policy.

Compliance:

• By creating an account, you agree to comply with all applicable laws and regulations regarding your use of the Self Legal website and services

USER CONDUCT

You agree not to use the Website:

1. In any way that violates any applicable law or regulation.
2. To transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material.
3. To impersonate or attempt to impersonate Self Legal, a Self Legal employee, another user, or any other person or entity.

You also agree not to:

1. Use the Website in any manner that could disable, overburden, damage, or impair the site.
2. Use any robot, spider, or other automatic device to access the Website.
3. Introduce any viruses, Trojan horses, worms, or other material which is malicious or technologically harmful.

TESTIMONIALS

Request for Testimonial

We may request you to provide a testimonial regarding your experience with our services. Participation is entirely voluntary, and you are under no obligation to provide a testimonial.

Use of Testimonial

If you agree to provide a testimonial, you grant us the right to use and display your testimonial on our website and other promotional materials. This includes retaining the testimonial and associated details to help promote our services to other potential clients.

Content and Privacy:

We will not disclose any personal information beyond your first name and general location (e.g., "John from London") without your explicit consent. We will ensure that your testimonial is presented in a respectful and professional manner.

Withdrawal of Consent:

You have the right to withdraw your consent for us to use your testimonial at any time. To withdraw your consent, please contact us at support@selflegal.co.uk, and we will promptly remove your testimonial from our website and promotional materials.

INTELLECTUAL PROPERTY RIGHTS

For the purposes of these Terms, "Intellectual Property Rights" means any and all intellectual property rights, whether registered or unregistered, including but not limited to patents, trademarks, domain names, URLs, design rights, copyrights, software rights, database rights, rights in and to business names, product names and logos, processes, trade secrets, confidential information, and any similar rights in any jurisdiction.

1. Ownership of Content: Self Legal retains all rights, title, interest, and Intellectual Property Rights in relation to the legal forms, legal documents, letters, legal guides, articles, and all other content found on the Self Legal website (the "Content").
2. Usage Restrictions: Except as expressly permitted by Self Legal:

• You must not reproduce, modify, translate, or create derivative works of any Content.
• You must not sell, license, sublicense, rent, lease, distribute, copy, publicly display, publish, adapt, or edit any Content.
• You must not circumvent or disable any security or technical features of the Content.

DISCLAIMER OF WARRANTIES

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website.

The Website and all information, content, materials, products, and services included on or otherwise made available to you through the Website are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.

LIMITATION OF LIABILITY

The information, software, products, and services provided through the Self Legal website may contain inaccuracies or typographical errors. Periodic changes and improvements are made to the information on the website. Self Legal and/or its suppliers may modify or update the website at any time. Information and opinions received via the website should not be relied upon for personal, medical, legal, or financial decisions. It is advisable to consult an appropriate professional for specific guidance tailored to your situation.

While Self Legal will make reasonable efforts to keep the website available and the information accurate, Self Legal and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics on the website for any purpose. All such information, software, products, services, and related graphics are provided "as is" without warranty or condition of any kind. Self Legal and/or its suppliers disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

Guest Users

You use the Self Legal website at your own risk. Neither Self Legal nor any company within our group, and our and their respective agents, employees, and subcontractors, shall be liable to you or any other party for any losses or damages whatsoever arising in connection with the website, whether under these terms or other contract, or as a result of any misrepresentation, misstatement, or tortious act or omission, including negligence.

Fee-Paying Users

Self Legal's liability to you for any loss or damage is limited to damages equal to the fee received by Self Legal for the service fee prior to the date on which the liability arose. Under this paragraph:

• "Self Legal liability" includes that of any company in our group and our and their respective agents, employees, subcontractors.
• "You" includes any other party claiming through you.
• "Loss or damage" includes any losses, damages, costs, or expenses arising in connection with the use of the website, whether under this agreement or other agreement, or as a result of any misrepresentation, misstatement, or tortious act or omission, including negligence.

This section of the terms does not affect claims relating to death or personal injury caused by negligence and does not limit or exclude any liability for fraudulent misrepresentation.

Service Contact

Most customer concerns can be resolved quickly and to the customer's satisfaction by contacting our customer service department at support@selflegal.co.uk.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Self Legal, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website.

LIMITATION OF LIABILITY

1. Acceptance of Liability Limits: You acknowledge and accept that the limits on our liability outlined in these Terms are reasonable given the circumstances.
2. Agreed Liability Cap: In certain situations, we may agree with you on a specific liability cap for particular matters.
3. Professional Indemnity Insurance: Any agreed liability cap will not be set below the minimum level of professional indemnity insurance coverage, as notified during any period of insurance.
4. Scope of Liability Cap: When a liability cap is agreed upon, it will apply to the total liability arising in connection with the matter, affecting both you and any other clients for whom we provide services. This cap will apply regardless of the nature of the liability—whether resulting from negligence, breach of contract, breach of statutory duty, or other causes—and irrespective of the type of loss or damage incurred, subject to applicable legal limitations on liability.

LINKS TO THIRD PARTY WEBSITES

Self Legal website may include links to third-party resources and businesses on the Internet, referred to as "links" or "Linked Sites." These links are provided for your convenience to offer access to additional Internet resources that may be relevant to         you. Self Legal does not sponsor nor is it legally associated with any third-party Linked Sites. Self Legal does not have the legal authorisation to use any trade name, registered trademark, logo, or copyrighted material that may appear in these links.

Self Legal does not control, endorse, or monitor the contents of any Linked Site, including any further links contained within a Linked Site or any changes or updates to a Linked Site. Self Legal is not responsible for webcasting or any other form of transmission received from any Linked Site. These Terms and Conditions do not govern your interactions with Linked Sites. It is recommended that you carefully review the terms and conditions and privacy policies of any third-party sites you visit.

If you choose to use any service provided on a Linked Site:

• Self Legal will not be held responsible for any act or omission of the third party, including the third party's access to or use of your customer data.
• Self Legal does not guarantee or endorse any service provided by the third party.

COMPLAINTS AND CONCERNS

1. Submission of Complaints: If you have any complaints or concerns regarding our services, please contact us at support@self.legal.co.uk.
2. Resolution Process: Upon receiving your complaint or concern, we will acknowledge receipt and aim to resolve the issue as promptly as possible. We are committed to addressing and resolving complaints in a fair and efficient manner.
3. Follow-Up: We will keep you informed of the progress and resolution of your complaint. If you do not receive a response within a reasonable time frame or are dissatisfied with the resolution, you may escalate the matter as outlined in our escalation procedures, which will be provided upon request.
4. PERMITTED USE

License Grant: Upon payment of the applicable fee and compliance with the restrictions outlined below, you are granted a non-exclusive, perpetual license to: 

• Use the Product and any associated document templates, information, or other items for personal or business purposes; 
• Reproduce, print, and create backup copies of the Product on any computer system solely to support the permitted use; and 
• Copy, modify, adapt, merge, translate, disassemble, or create derivative works based on the Product, in whole or in part.

Exceptions and Restrictions: The license granted is subject to the following conditions: 

• You may not sell, rent, lease, or otherwise transfer any part of the Product to third parties; 
• You may not distribute any part of the Product, including document templates, information, or other items, to third parties for sale or resale, whether for a fee or free of charge, either as part of a package or as a standalone product; 
• You may not use the Product in any manner that competes with or rivals Self Legal. Self Legal will determine what constitutes "competing" purposes in the event of a dispute; 
• You may not rent, lease, sublicense, or loan the Product or any part thereof to third parties.

Permitted Business Use: Subject to the above restrictions, you may use the Product in your business operations, including distributing copies of document templates and other items to third parties as necessary for your business transactions.

Legal Compliance: The restrictions outlined are subject to the Copyright, Designs and Patents Act 1988. Self Legal waives its moral rights under Sections 77 to 79 of that Act. All terms, licenses, and restrictions are valid for the duration of copyright protection as defined by the Act (the life of the author plus 70 years).

1. Responsibility: The document templates and information provided are not tailored documents prepared specifically for you by Self Legal or its employees. It is your responsibility to ensure compliance with relevant laws when customising or using these documents.

CHANGES TO THE TERMS AND WEBSITE

We may revise and update these Terms and the Website from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

ENTIRE AGREEMENT

Unless otherwise specified, this Agreement constitutes the entire agreement between you and Self Legal regarding the website and supersedes all prior communications and proposals, whether electronic, oral, or written, between you and Self Legal regarding the website.

WAIVER

Any failure by Self Legal to enforce or exercise any provision of the Terms, or any related right, will not be considered a waiver of that provision or right. Any rights not expressly granted in this Agreement are reserved. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect, and an enforceable term will be substituted to reflect our intent as closely as possible.

CONTACT INFORMATION

Questions about the Terms should be sent to us at support@selflegal.co.uk.

By using www.selflegal.co.uk, you acknowledge that you have read and understood these Terms and agree to be bound by them.